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Welcome to Global Card Access
Managing your card just got a lot easier
[Text on screen:]
Opening scene text: Self-Registration for Global Card Access (CH)
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Welcome to Global Card Access, Managing your card just got a lot easier
[Scene description: Login screen]
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Hello, my name is Felita and I am with the card client education team, today we are going to talk about registering a card for the global card access website as a card holder. The Global Card Access website gives you a way to view your claim, to set up alerts on your card based on your personal preference and view statements. You will need to register as a new user on the global card access website. To register your card, click register a card.
[Scene description: New User Register Screen; Felita adds content to the field]
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The new registration screen displays. Enter your full 16-digit credit card number in the card number field and click continue.
[Scene description: Verify Your Card Screen; Felita adds content to fields]
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Enter the required information, if you need assistance click the question mark icon for more detail for what is required for each field. Use the dropdown to select an option for verification. Enter the information and then click continue.
[Scene description: Create Your Account Screen; Felita adds content to fields]
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Next, enter the information to define your user id and password. The user id must be a minimum of 7 characters. Enter your new password and confirm, passwords are case sensitive, must be at least 8 characters and have at least one alpha and one numeric character. Select three security questions and answers. This information may be used to verify your identity. Click continue.
[Scene description: Enter Your Information Screen; Felita adds content to fields]
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Enter your first name, last name, and email address. Click submit.
[Scene description: Terms and Conditions - Individual Account Screen; Felita adds content to fields]
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Your global card access terms and agreement can be saved, review as needed. Then click accept.
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Registration complete. Please login
[Scene description: Login Screen]
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You are returned to the global card access login screen and a confirmation message displays. You can now log into the website using your user id and password you created. This concludes registering a card for the global card access website as a cardholder. Thank you for your time and have a great day.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access Viewing Statements
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Welcome to Global Card Access, Managing your card just got a lot easier!
Welcome to GCA!
[Scene description: Account Summary Screen]
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Today, we’re going to talk about how to use statements in the global card access application or GCA. You will have access to view your card accounts statements directly in global card access. You can view the current statement as well as those for the previous 12 months. To view your statements from the dashboard homepage, select view statements.
[Scene description: View Your Account Details Screen]
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A prompt displays with the option to open or save a statement, select open. The statement will display in PDF format, this concludes the video on how to view statements.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access, Create and Maintain Account Request Keys
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Welcome to Global Card Access, Managing your card just got a lot easier
[Scene description: Account Summary Screen; Felita clicks on the screen]
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Hello, my name is Felita and I am with the card client education team. Today we’re going to talk about how to create and maintain account request keys in the global card access application. Global card access gives your employees the ability to apply for new corporate card accounts online. Card holders will need a new account request key to submit an online account request. As a corporate administrator you will need to create an account request key for online account requests. To create an account request key from the top of the program administrator dashboard go to account requests keys management.
[Scene description: Account Requests Screen; Felita clicks on the screen]
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The account request keys screen displays. Select create on the right of the scree, then click create account request keys.
[Scene description: Forefront: Dialog box for Account Name, Background: Account Requests Screen; Felita clicks on the screen]
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If multiple corporate accounts exist for your company a select corporate accounts member will display. Select a corporate account, then click okay.
[Scene description: Account Requests Screen – Settings; Felita clicks on the screen]
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Configure the account request keys settings and options as needed. Click save.
[Scene description: Account Requests Screen – Account Request Keys; Confirmation box displays; Felita clicks on the screen]
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A confirmation message displays at the top of the page. To maintain an existing account request key, click the account request key.
[Scene description: Account Request Key Details Screen; Felita clicks on the screen]
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The account request key details display. Review and edit the account request keys settings and options as needed then click save.
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A confirmation message displays at the top of the page.
[Scene description: Account Request Key Screen; Confirmation box displays, Felita clicks on the screen]
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To disable an account request key, select the checkbox for the account request key you wish to disable. Click disable.
[Scene description: Forefront: Notification Message Dialog Box, Background: Account Request Key Screen; Felita clicks on the screen]
A notification message displays, click okay.
[Scene description: Account Request Key Screen; Confirmation box displays; Felita clicks on the screen]
A confirmation message displays at the top of the page. This concludes our video on how to create and maintain account request keys in the global card access application. Thank you for your time and have a great day.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access Approving Online Account Request
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Welcome to Global Card Access, Managing your card just got a lot easier!
Welcome to GCA!
[Scene description: Account Summary Screen; Felita clicks on the screen]
[Spoken text:]
Hello, my name is Felita and I’m with the card client education team. Today we’re going to talk about approving online requests in the global card access application. Global card access gives your employees the ability to apply for new corporate card accounts online as a program administrator you can review, and decision online account requests submitted by your employees in the global card access application. You may access online account requests by navigating one of two ways, from the homepage click manage account requests under quick actions or go to account requests approvals program administrator in the top of the administrator dashboard.
[Scene description: Account Request Screen; Felita clicks on the screen]
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The account request program administrators screen displays. Account requests pending approval will display under the awaiting approval tab. To review the account requests, click the radio button next to the applicants name then click complete and approve.
[Scene description: Account Request Details Screen; Felita clicks on the screen]
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The account request details screen displays. In the account details section verify the account details and select a delivery option for the shipment of the card.
[Scene description: Settings Screen; Felita clicks on the screen]
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In the settings section, edit the desired credit limit if needed and click the account relation dropdown to select the account type. You may use the help icon to assist you in making your selection.
[Scene description: Address Section Screen; Felita clicks on the screen]
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In the addresses section verify the mailing address and phone details to ensure a successful card delivery. To make a decision for the online account request click approve to approve the application or reject to reject the application.
[Scene description: Account Requests – Program Administrator Screen, Confirmation box displays; Felita clicks on the screen]
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A confirmation message displays at the top of the page. The completed account request will display within the account request screen under the completed requests.
[Scene description: Account Requests – Program Administrator – Completed Requests Screen; Felita clicks on the screen]
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This concludes our video on approving online account requests in the global card access application. Thank you for your time and have a great day.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access Change Your PIN
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Welcome to Global Card Access, Managing your card just got a lot easier!
Welcome to GCA!
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On Account Summary Screen - Welcome Tammy!
[Scene description: Account Summary Screen; Felita clicks on the screen]
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Hello, my name is Felita Grant and I’m with the card client education team. Today we’re going to talk about changing your pin in the global card access application. The global card access website gives North American cardholders the ability to change their assigned pin. To change your pin click change your pin.
[Scene description: Change Your PIN Screen; Felita clicks on the screen]
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The change your pin screen displays. Enter the three-digit security code found on the back of your card, to view the location of your security code click the question mark icon. Enter your current four-digit pin. To view your current pin, click the Forgot your PIN link. Enter a new four-digit pin, enter the new four-digit pin again to confirm the new pin. Click submit.
[Scene description: Change Your PIN Screen, Confirmation box displays; Felita clicks on the screen]
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A confirmation displays at the top of the page. Card holders should be aware that they may have to enter the new pin multiple times during the first transaction after changing the pin. This concludes our video on changing your pin in the global card access application. Thank you for your time and have a great day.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access Lock and Unlock Card Instructions
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Welcome to Global Card Access, Managing your card just got a lot easier!
Welcome to GCA!
[Scene description: Account Summary Screen; Man clicks on the screen]
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Today we’re going to talk about how to lock and unlock a card in the global card access application or GCA. If you need to suspend the ability to use your card you can lock it temporarily to prevent any unauthorized use. For example, if you left your card in a restaurant and plan to pick it up later you can lock the card while it is not in your possession and unlock it when you retrieve the card. It is important to note that if you misplace your card and do not know where it is you must contact card holder support or your program administrator to report it as lost or as stolen. From the dashboard homepage select lock card.
[Scene description: Forefront: Message Box – Lock Your Card, Background: Account Summary Screen, Confirmation box displays; Man clicks on the screen]
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A message box displays to confirm or what will happen when the card is locked.
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A confirmation message displays at the top of the page. Note, a locked icon image will display next to the name on the card.
[Scene description: Email Screen]
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You will receive an email confirming the card is locked. To unlock the card from the dashboard homepage select unlock card.
[Scene description: Forefront: Message box – Unlock your card; Background: Account Summary Screen, Confirmation box displays; Man clicks on the screen]
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A message box displays to confirm the action will unlock the card. Select unlock card.
[Scene description: Account Summary Screen; Man clicks on the screen]
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A confirmation message displays at the top of page.
[Scene description: Email Screen]
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You will receive an email confirming the card is unlocked. You can the card immediately. This concludes our video on how to lock and unlock a card.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access Setting Up Alerts
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Welcome to Global Card Access, Managing your card just got a lot easier!
Welcome to GCA!
[Scene description: Better insight from virtually anywhere with table and mobile phone - screen]
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Today we’re going to talk about setting up alerts on your accounts from the global card access application to help protect against fraudulent activity. You can set up alerts, notify you of suspicious activity, transaction activity, and account activity. These alert categories offer a variety of alert types such as decline transactions, payments due and new card requests.
[Scene description: Account Summary Screen; Man clicks on the screen]
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To set up alerts log into the global card access application and select manage alerts.
[Scene description: Alerts and Enrollments Screen; Man clicks on the screen]
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The alerts and enrollments screen displays. Select preferred language and timezone. Select enroll now.
[Scene description: Forefront: Terms and Conditions Message box; Background: Alerts and Enrollments Screen; Man clicks on the screen]
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The alerts terms and conditions display review as needed and select accept.
[Scene description: Alerts and Enrollments Screen; Man clicks on the screen]
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Confirmation Message: Account GCA Test Account (0024) is now enrolled. Complete setup by adding new Contacts and choosing Settings for the alerts you need most.
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The alerts contacts screen displays. Before setting up alerts you must enter contact information. Select Enable from the status dropdown menu, enter the nickname, and select account type, type. Enter the contact information to indicate where you want the alerts sent. A do not disturb timeframe may be selected if enabled and desired. To add another contact select add another contact. When you are done, select save.
[Scene description: Alerts and Enrollments Screen, Confirmation box displays; Man clicks on the screen]
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Next, set up the alert types. Select alerts.
[Scene description: Settings Suspicious Activity Screen; Man clicks on the screen]
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As previously mentioned, there are three alert categories, suspicious activity, transaction activity, and account activity. On the right enable the suspicious activity alert if desired. A dropdown menu displays where you may select the contact to receive the alert or add a new contact.
[Scene description: Settings Transaction Activity and Account Activity Screen, Confirmation box displays; Man clicks on the screen]
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Move down the alert category list to review more of the other alert types, repeat the process to enable the alert you wish to send and select the contact to receive it. When finished select save.
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A message confirms how many alerts in each category you saved.
[Scene description: Mobile Phone with Text Messages displaying]
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Next, let’s look at some examples of the alerts you may receive. This is an alert sent via text message for suspicious activity. When the contact receives this alert then they reply advising that the transaction is valid or invalid. The contact then receives a message advising of the banks action regarding their response.
[Scene description: Email Notification displays]
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This next example is an email notification regarding personal information that was updated. Email notifications are sent from global account requests of Bank of America dot com. All email notifications display in a similar format. This concludes our video on setting up alerts in the global card access application.
[Scene description: Disclaimer Displays]
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Opening scene text: Global Card Access Viewing Your PIN
[Text on screen:]
Welcome to Global Card Access, Managing your card just got a lot easier!
Welcome to GCA!
[Scene description: Account Summary Screen; Man clicks on screen]
[Spoken text:]
Today we’re going to talk about viewing your pin in the global card access application. From the homepage, select View Your PIN.
[Scene description: PIN Check screen; Man clicks on screen]
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You must enter your three-digit security code. To view the code’s location, select the question mark icon. Enter the security code and select continue.
[Scene description: PIN Check screen – Show My PIN screen; Man clicks on screen]
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Select Show my PIN to display the PIN one digit at a time. The video on viewing your PIN is now complete.
[Scene description: Email Notification displays]
Global Card Access Resources
Use these templates to email your cardholders
Commercial card & comprehensive payables webinar series
This series educates participants about new solutions, tips and tricks for your program and industry news. In 2022, we will host monthly webinars on a variety of card-related topics. Use the links below to watch the replay of a past webcast or register for a future webcast.
- March 22, 2022: Using AP automation to tackle those big 2022 goals
- March 23, 2022: Global Card Access March Release Highlights
- April 20, 2022: On the road again? Tips to make travel easier for you and your cardholders.
- May 3, 2022: “Why would I pay to get paid?”: Understanding your suppliers
- May 25, 2022: EMEA PA Forum
Legal disclosure
Some or all services may not be available in all jurisdictions and are subject to change without notice.
