While consumers have quickly become used to digital processes, the healthcare ecosystem still relies on paper — a typical 1,500-bed hospital prints 8 million pages a month. At 4 cents a page, that’s around $4 million spent on paper alone, not to mention the impact on Environmental, Social and Governance (ESG) goals. But there’s no doubt that a shift is underway, with patient portals that allow patients to schedule appointments, view test results and make payments becoming more common. The question is, what factors will help persuade more patients and healthcare organizations to digitize?
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