CashPro® Sign-In

The CashPro App is available for free on the Apple App Store and Google Play. Search for "CashPro" in the App Store and look for the official Bank of America app. After installation, sign in with your existing CashPro Company ID, User ID, and password.

Yes, the CashPro App features a customizable home screen. You can customize and prioritize features like payment input, pending payment approvals, and Administration based on your daily workflow.

Follow these steps:

1. Launch the CashPro App, and enter your Company ID, User ID, and Password.
2. Tap the radio button(s) for Remember IDs and Enable Face ID.
3. Authenticate biometrics (Touch ID and/or Face ID). A successful registration will indicate biometrics are set up.

The CashPro App is available on iOS and Android devices.

Strong authentication, also referred to as Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA), utilizes two different elements to verify your identity before you sign into an application or device.  It requires you to enter your credentials and then authenticate using a mobile or physical token to access your account.

If your mobile or physical token is lost or stolen, notify your CashPro Primary Administrator immediately to disable the compromised token through Token Management.

If you experience repeated issues:

• Confirm the token has been used within the last 90 days
• Try signing in again carefully keying in the full code shown
• Contact your CashPro Primary Admin if the issue continues
• Consider switching to a CashPro mobile token for a more seamless sign-in experience

• Always favorite or bookmark key web addresses and avoid accessing CashPro through search engines. Fraudsters are known to host fake websites.
• Never allow Remote Access to your desktop from an untrusted source. CashPro will never remote into your desktop.
• Always lock mobile devices and secure your desktop apps with a unique complex password and/or biometric protection.
• When signing in to CashPro, use CashPro QR Sign-in, which leverages biometric protection through the CashPro App and a mobile token.
• Never approve a token authentication request that you did not initiate. If you receive an unexpected authentication request, reject it and contact your client team immediately.
• Whether at home or the office, always use a VPN (Virtual Private Network) for both computers and mobile devices.
• Instead of using a public Wi-Fi network for financial transactions, use your cell signal.
• Ensure Bank of America can contact you in a timely manner. To update your contact information, go to My Profile in CashPro or contact Digital Services at +1.888.589.3473.
• Never share CashPro credentials, account numbers or user guides on any public websites under any circumstances. Bank of America will never call, email or text you requesting your credentials, issuing temporary credentials or providing you with a QR code to scan.  If you receive an unexpected call or text claiming to be from Bank of America or generally have any doubt, hang up and contact your client team immediately.

Establish and maintain strict guidelines for payment change requests. These requests can be high-risk and require review to validate the requestor is genuine. See our Fraud Prevention Solutions and best practices in CashPro Help.

• Annually review your Payment Approval Profiles in CashPro to ensure they match your company’s approval thresholds.
• Combat check fraud by using fraud prevention services and establish maximum check disbursement and receipt guidelines.
• Always set and monitor alerts for ACH/wires and other activity.

To report a suspicious e-mail that uses Bank of America’s name or your banks representative:

• Forward it to us immediately at abuse@bankofamerica.com.
• Do not email this address if you are attempting to report suspicious activity on your account(s). 

Immediately change your password, contact your CashPro Primary Administrator to review recent activity and disable any compromised credentials. Call CashPro Client Services: U.S. & Canada: (888) 589-3473, EMEA: +44 20 8313 2154 and Global Treasury Fraud: (877) 220-0842

Review the Audit Logs for any unauthorized transactions.

Please follow these recommended actions and phone numbers to contact if you think your account has been exposed to fraud or has been compromised:

• Review all audit logs for suspicious ACH and Wire activity to include even future value dated transactions
• If your account is managed by a Relationship Team, you can report the activity to your servicing partners
• If the ACH or Wire payment in question was not initiated by an authorized user, call Global Treasury Fraud at (877) 220-0842 (US). If you are based outside of the US, please call your local country client team or service associate for next steps.
• If the ACH payment in question was not initiated by an U.S. based authorized user, call ACH Returns at (877) 220-0891
• If the Check payment in question was not initiated by an authorized user, call U.S. Check Returns at 877.220.0891
• To report identified malware or ransomware or deactivate CashPro access on compromised user credentials, call the U.S. Global Treasury Fraud Phone Number at (877) 220-0842