Statement on Personal Information Protection (Privacy Policy)
Recognising the importance of its responsibilities towards its customers, BofA Securities Japan Co., Ltd. (the Company) will manage its customers' personal information etc. in a manner strictly in accordance with the Personal Information Protection Law (the Law), other applicable laws and regulations relating to protection of customer information and individual number (‘personal information etc.’) and this Statement on Personal Information Protection (Privacy Policy).
1. Compliance with applicable laws and regulations
The Company, when handling its customers' personal information etc., will comply with the Law, other applicable laws and regulations relating to protection of personal information etc., Guidelines on Personal Data Protection in the Financial Industry, Guidelines of Personal Information Protection Authority, any other standards and this Privacy Policy.
2. Purposes of use of personal information etc.
The personal information of customers collected by the Company will be used to the extent necessary in connection with the Purposes of Use (attached), except in the cases where the Company has obtained customer’s prior consent or it is exempted by statute and will not be used for any other purposes. As for the individual number, the Company will use it within the scope permitted by the applicable laws.
The Company will publish its Purposes of Use of customers' personal information etc. via the Company's official website.
3. Provision of Information
We may provide a customer’s personal information to a third party who has developed a system that conforms to the standards set forth in the Rules of the Personal Information Protection Commission as necessary for taking measures equivalent to the measures that a business operator handling personal information is required to take pursuant to the provisions of the Personal Information Protection Act (hereinafter referred to as "equivalent measures") in a foreign country on an ongoing basis. In such event, we will take measures necessary to ensure the continuous implementation of the equivalent measures by such third parties, and a customer may seek information on such necessary measures from us.
4. Security measures for the handling of customers' personal information etc.
The Company will endeavour to keep its customers' personal information etc. accurate and up to date. To protect customers' personal information etc. against unauthorized disclosure, loss or destruction, the Company will incorporate appropriate company standards and strict security measures for the protection of personal information by means of establishing, and reviewing and revising from time to time, internal regulations regarding the protection of personal information. The Company will also properly supervise its officers, employees and agents, conduct investigations to confirm their compliance with the internal regulations, and properly handle any complaints which may arise.
5. Disclosure of Personal Data to Third Party Service Provider
To the extent necessary for the implementation of the purposes of use stated in this Policy, the Company may delegate, wholly or partially, the handling of personal data. In such event, the Company shall conduct necessary and appropriate supervision over the service provider to ensure the security of the personal data.
6. Requests for disclosure, amendment or suspension of use of customers' personal data
In accordance with the Law, the Company will accept requests for the disclosure, amendment or suspension of use of customers' personal data held by the Company. Customers may, at any time, request the disclosure, amendment or suspension of use of their personal data in accordance with the procedures prescribed by the Company. As for a customer’s request to disclose whether or not the Company holds his or her individual number, the Company will respond whether or not it holds his or her individual number. For more information, please contact the following person:
Contact: Compliance Department
Tel: 03-6225-8093
Monday – Friday (except national holiday) 9:00 a.m. – 5:00 p.m.
Please inform that the request is for disclosure, amendment or suspension of use of personal data.
7. Inquiries relating to the handling of customers' personal information etc.
Complaints or other inquiries from customers concerning the handling of the customers' personal information etc. by the Company should be directed to the following person:
Contact: Compliance Department
Tel: 03-6225-8093
Monday – Friday (except national holiday) 9:00 a.m. – 5:00 p.m.
Please inform that the request is for disclosure, amendment or suspension of use of personal information.
Personal Information Protection Authority
The Company is a member of the Japan Securities Dealers Association (JSDA), The Financial Futures Association of Japan (FFAJ) and Japan Financial Services Association (JFSA), which are personal information protection authorities certified by the Personal Information Protection Commission. Each Personal Information Consultation Office will handle complaints and provide help desk services relating to the handling of personal information by JSDA and FFAJ members.
[Complaint/Help Desk Center]
Japan Securities Dealers Association
Personal Information Consultation Office
Tel: 03-6665-6784 (https://www.jsda.or.jp/en/personal-information/index.html)
The Financial Futures Association of Japan
Personal Information Consultation Office
Tel: 03-5280-0881 (https://www.ffaj.or.jp/privacy-association/)
Japan Financial Services Association
Complaint Desk
Tel: 0570-051-051
8. Continuing improvement
To maintain appropriate standards for the handling of its customers' personal information etc. and the secure management of its customers' personal information, the Company will periodically review, and endeavor to continuously improve this Statement on Personal Information Protection. In the event of any material changes to this statement, the Company will publish such changes via the Company's official website.
Company's official website: bofa.com/japan
9. Online Information
We collect information about you through your computer, smartphone, tablet or other mobile device by the use of cookies and similar tracking technologies.
The type of information we collect from and about you online will depend on how you interact with us and may include: (not all of these may apply to your environment)
- Unique device identifiers (for example, Media Access Control (MAC) and Internet Protocol (IP) addresses);
- Browser type, version, language, and display/screen settings;
- Information about how you use and interact with our sites and mobile apps (for example, page visited or links clicked);
- Survey responses and similar information which reveals views and preferences, but which does not reveal a person’s specific identity;
- Responses to advertisements on the sites and mobile apps where we advertise;
- Log information such as your search and voice to text queries in the mobile app;
- Search engine referrals; and
- Geolocation information
We collect this information through cookies and other tracking technologies for the following reasons:
- Because it is necessary to ensure the site works as intended, such as performing authentication within a secured site. Without this information, some services you have asked for cannot be provided. For example, without cookies or similar tracking technology, you will not be able to access a secured area within this site that requires authentication to assist in detecting and preventing fraud, identity theft and other risks to you or Bank of America.
- To remember choices you make (such as your user name, language or region) and provide enhanced, more personal features. These cookies can be used to remember changes you have made to text size, fonts and other parts of web pages that you may have customized. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
- To improve how a website works and includes collecting information about how visitors use a website, for instance which pages visitors go to most often, or if they get error messages from web pages. This information can also be used to make collective inferences based on choices and browsing behavior for marketing and advertising research.
- To deliver advertisements that may be relevant to you and your interests. These are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These are usually placed by advertising networks with the website operator’s permission. These remember that you have visited a website and this information may be shared with other organizations such as advertisers.
- To provide you with information you request such as the location of an office nearest to your location.
See our Cookie Policy for additional details about cookies and tracking technologies including how you can manage cookies
10. Others
In order to accurately grasp the content of transactions and inquiries made by customers and others, electronic communications including telephone conversations, email, text message and instant messages with the customers and others shall be recorded, monitored and retained by designated telecommunications carriers, the Company and others the Company designates to the extent permitted by laws and regulations. The customer’s prior understanding would be appreciated.
Company's official website: bofa.com/japan
Revised on April 1, 2022
(Translation from Japanese)