The J.D. Power 2022 U.S. Retirement Plan Digital Experience Studysm has ranked Bank of America #1 in Participant Satisfaction with Retirement Plan Digital Experiences.
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Bank of America (including Merrill) received the highest score in a tie in the J.D. Power 2022 U.S. Retirement Plan Digital Satisfaction Study, which measures group retirement plan participant satisfaction with plan provider websites and mobile apps. The study was conducted between May and June 2022 and is based on responses from 7,069 retirement plan participants. Twenty-two firms receiving 100 or more completed surveys were eligible to be included in the ranking. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. Each individual client’s experience may vary. Visit jdpower.com/awards for more details.
J.D. Power is not an affiliate of Bank of America Corporation.
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