Why us?

¹ Investment products are available from Merrill Lynch, Pierce, Fenner & Smith Incorporated.

² Bank products are available from Bank of America, N.A., and affiliated banks.

³ J.D. Power 2025 Financial Health Support Certification^SM is based on exceeding customer experience benchmarks using client surveys and a best practices verification. For more information, visit . The J.D. Power Financial Health and Advice Program explores the financial literacy and wellness of retail customers and provides insights to help financial institutions better target education, support and tools that improve customer financial health. It is designed to segment and profile banking customers based on financial health and to assess how well their primary institution is addressing the needs of each segment. To become certified, a company must successfully pass a detailed audit and perform within the top 20 percent of the annual J.D. Power Financial Health & Advice Program, which measures customer satisfaction with the financial health support services received from their bank or card issuer. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or ratings are not indicative of any future performance or investment outcome. Participation in the certification audit was paid for by Bank of America.

⁴ JD Power Certified Contact Center Program^SM focuses on critical areas of customer satisfaction by rewarding best practices that are aligned with customer needs. To become certified to live phone interactions, a contact center operator must successfully pass a detailed audit and perform within the top 20 percent of customer service scores, which are based on benchmarks established in JD Power’s cross-industry customer satisfaction research. The evaluation criteria include the customer service representative’s courtesy, knowledge, and concern for the customer; promptness in speaking to a person and timely resolution of the problem or request. Additionally, the experience with the automated phone system is evaluated based on the clarity of the information provided, the ease of navigating the phone menu prompts and the ease of understanding the phone menu instructions. JD Power 2026 Certified Customer Service Program^SM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. Bank of America engaged JD Power to be independently evaluated through this program and cite the results. For more information, visit jdpower.com/awards. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. These rankings or rating are not indicative of any future performance or investment outcome. Participation in the certification audit was paid for by Bank of America.

⁵ For the year ending 2024, DALBAR, Inc. examined defined contribution (DC) statements from 27 financial service providers, and total retirement (TR) statements from 5 financial service providers. Statements are scored on a 100-point scale in criteria grouped into four broad categories: Calculated to be Understood (Statement Clarity), Primary Content and Secondary Content (Statement Content), and Design and Statement Formats (Statement Design). Statements that earn 80–100 points are designated “excellent.” Statements that earn 70–79 points are designated “very good.” The DC statement earned a score of 88.20, the highest awarded in its category. The TR statement earned a score of 88.05, the highest awarded in its category. The ranking or ratings shown here may not be representative of all client experiences because they reflect an average or sampling of the client experiences. The rankings or ratings are not indicative of any future performance or investment outcome.