Keeping your information private is one of our most important responsibilities. We safeguard your Social Security Number and other personal and financial information.
Effective November 1, 2012
This Prepaid Card Online Privacy Notice ("Notice") applies to the prepaid card websites that link to this Notice (collectively or individually, "the Websites"). This Notice explains how Bank of America with respect to your Prepaid Card (referred to herein as "we") may collect, share and use information from or about you when you visit the Websites.
Information collected from the Websites will be used in accordance with the Prepaid Card Privacy Notice which explains our collection, use, sharing and security of consumer information and applies exclusively to the prepaid card products described in that notice. By using our Websites, you agree to the terms and conditions of this Notice.
Collecting and using online information
In accordance with our Prepaid Card Privacy Notice we will only share information collected from or about you online with our third party service providers in connection with our prepaid card programs or as requested by you or your authorized representative, or when required by law.
Cookies are pieces of information stored directly on the computer you are using. We may place cookies or similar files such as Flash objects on your hard drive for security purposes and to facilitate site navigation. Cookies allow us to collect technical and navigational information, such as browser type, time spent on the Websites and pages visited. Cookies provide us the capability to monitor the use of the Websites so we can continually improve the design and functionality to better serve you. Cookies and similar files we may use do not contain or capture unencrypted personal information. If you choose not to accept cookies from the Websites, then you may not be able to access and use all or part of the site or benefit from the information and services offered.
We may use Flash objects (sometimes referred to as "Local Shared Objects") on the Websites. As with cookies, we never store personal information in these Flash object files unless encrypted. You can learn more about Flash objects — including how to control and disable them — through the Adobe interface. If you choose to delete Flash objects from the Websites, then you may not be able to access and use all or part of the Websites or benefit from the information and services offered.
Making sure information is accurate
Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate or not current, please use the Contact Us option on the Websites, or call us at the telephone number on the back of your prepaid card. You can also call or write to us at our telephone number or address listed in your cardholder agreement.
Safeguarding Social Security numbers
Looking out for children
We do not knowingly collect information from children under 13 without parental consent. If you are under 13, please do not enter your personal information. For more information about the Children's Online Privacy Protection Act (COPPA), visit the Federal Trade Commission website.
Changes to this notice
This Notice is subject to change. Please review it periodically. If we make changes to this Notice, we will revise the effective date at the top of this Notice. Any changes to this Notice will become effective when we post the revised notice on the Websites. Your use of the Websites following these changes means that you accept the revised notice.
To report a suspicious email that uses Bank of America's name, forward it to us immediately at firstname.lastname@example.org.
Fraudulent activity — report fraudulent activity on your Bank of America accounts:
Lost or stolen Prepaid Card
We'll cancel your card and issue a replacement immediately.
Step by Step Identity Theft Resolution
What to do if you think your identity has been stolen
How to prevent fraud
Safeguard your Social Security number
Secure your computer
Using your card, your PIN and ATMs safely
The suggestions that follow offer some simple tips on protecting your card and PIN and on exercising care when using an ATM. Please review them carefully.
Protect Your ATM Card and Personal Identification Number (PIN)
Protect Your Privacy
Be Aware of Your Surroundings at ATMs
Request Emergency Assistance
Identity theft assistance
Bank of America is committed to helping victims of identity theft. We also offer the services of ITAC (Identity Theft Assistance Center) to help with identity theft recovery, prevention and education.
Monitor your accounts regularly
Why it's important to review activity
We recommend frequently reviewing your account activity online. Here are some benefits to consider:
Recognize fraud and identity theft
It's important to learn how to recognize suspicious activities that may indicate possible fraud or identity theft. Fraud is an act that occurs when someone uses your account to make unauthorized purchases, usually when the account number or card has been stolen. The following may be signs of fraud:
On the other hand, identity theft happens when a thief steals information such as your name, birth date or Social Security number to open credit cards, mortgages and other accounts without your knowledge. The following may be signs of identity theft: